Frequently Asked Questions
Everything importers usually ask before placing an order. Still have questions? Reach us on WhatsApp anytime.
Orders & Payment
What is your minimum order quantity (MOQ)?
Our minimum order is 1 unit, so you can test quality before scaling. Volume discounts apply from 2 units — ask us for a multi-unit quote on WhatsApp.
What payment methods do you accept?
We accept PayPal and bank transfer (T/T). PayPal is convenient for sample orders; T/T works well for bulk orders.
How do I choose the right model?
Tell us your shop type and estimated cups per day — we recommend the right capacity (80–260 kg/24h) so you never buy a machine that is too small or overpay for one that is too big.
Production & Shipping
How long does delivery to the UAE / Saudi Arabia take?
Door-to-door DDP is available: about 12 days to the UAE and 15 days to Saudi Arabia by air, or around 33 / 40 days by sea. Exact times are confirmed with your quotation.
How is the refrigerant handled during shipping?
For air and express shipping the refrigerant is removed and re-added on arrival. After your order we email the exact refrigerant type and charge amount for your model; the same information is on the power label at the back of the machine.
What voltage and plug standards do you support?
Machines are built for 220V/110V at 50/60Hz and can be configured with your plug standard. For Saudi Arabia we meet local requirements: 220–240V, 50–60Hz rating, UK three-pin plug and MADE IN CHINA labeling.
Quality & Service
What warranty do you provide?
Every machine carries a 2-year warranty. For non-human damage we provide fault diagnosis and the necessary spare parts free of charge — shipping is on the buyer. With your purchase record you can buy spare parts for the lifetime of the machine.
What after-sales support can I expect?
English manuals and video guidance with every machine. Message us on WhatsApp for diagnosis and spare parts — we reply within working hours.